General Terms and Conditions of Sale

1. Validity

The present general terms and conditions of sale are applicable to all our offers, order confirmations, agreements and subscriptions with third parties. By placing an order, the customer accepts these general terms and conditions, unless expressly agreed otherwise. The customer expressly waives the right to invoke his own general terms and conditions.

2. Offers

Unless otherwise expressly agreed, all our offers and information are provided without obligation and are purely indicative. We keep the right to modify the information on the site without prior notice to the users. All orders are binding on the customer, but only after our written confirmation.

3. Returns

Right and deadline of withdrawal: You have the legal right to withdraw, without having to justify any reason, within 14 days from the date of receipt of the product ordered.

Conditions of exercise of the right of retractation: To exercise your right of retractation, you must notify your intention to retract to REBOUND c/o Carbon 12011 SPRL before the expiry of the applicable retractation period. For that, you can in particular use the following methods: Send a statement clearly expressing your intention to withdraw, by letter to the address: REBOUND c/o Carbon 12011 SPRL , Groot-Bijgaardenstraat, 160 in 1600 Sint-Pieters-Leeuw, Belgium , or by e-mail to the address: sales@reboundstar.eu. For any information on the modalities of withdrawal, you can contact the customer service of REBOUND (c/o Carbon 12011 SPRL) by e-mail to the address : sales@reboundstar.eu.

Concretely, after acceptance of the return by one of our advisers, you send the article back yourself and at your own expense to the address: REBOUND c/o Carbon 12011 BVBA – Groot-Bijgaardenstraat, 160 – 1600 Sint-Pieters-Leeuw, Belgium . It is important that you return the article in its original packaging. We advise you to keep it. The article must also always be provided with its original label and cord. Otherwise, the article cannot be returned free of charge.

In order to guarantee a quick follow-up we also ask you to add a copy of the invoice (or delivery note). The processing of your request will thus be faster. Are you sending back more than one package ? Make sure your contact information is on all packages. Personalized items cannot be returned or exchanged for obvious reasons. Promotional or discounted items will also not be returned or exchanged. Also, keep the proof of return until your case is processed to avoid possible loss or discussion. This proof can be a document from the post office or a return slip from the carrier.

4. Prices – Payment – Delivery

The prices displayed on the site are indicative prices, except for errors or omissions for which we cannot be held responsible. The prices of the articles are inclusive of VAT and exclusive of shipping costs. The payment of the articles is done exclusively online through the site and via the only payment methods proposed.  No item will be shipped if it has not been paid (+ shipping costs if applicable) beforehand. Once the payment is accepted the order is confirmed. You will then receive a confirmation by email detailing your order and shipping costs.  Once your package is picked up by the carrier you will be notified by email of this pickup and receive a tracking number.  The delivery of the package depends exclusively on the carrier once it has been taken in charge.

In the event that we are unable to deliver the product(s) ordered, we will notify the customer and the item(s) will be refunded.

5. Promotions and Discounts

Our promotions may not be cumulative and some offers or gifts are valid while stocks last.

6. Proof between the parties

Photocopies, faxes and e-mails made by the seller shall be deemed proof in writing and shall be as valid as the originals.

7. Force majeure

In the event of force majeure, the seller has the right to suspend the execution of the contract, to consider it null and void, or to adjust the contract to the circumstances. The customer acknowledges that he waives any right to compensation.

8. What is a cookie?

A cookie is a small text file saved by a website’s server in the browser of your computer or mobile device when you visit that website. The cookie contains a unique code that can be used to recognize your browser during your visit to the website (“session cookie”) or on future repeated visits (“permanent cookie”). Cookies may be placed by the server of the website you are visiting or by partners with whom that website collaborates. A website’s server can only read the cookies it has set; it does not have access to any other information on your computer or mobile device. Cookies are stored on your computer or mobile device in your browser’s directory. The contents of a cookie typically consist of the name of the server that placed the cookie, an expiration date and a unique encrypted code. Cookies ensure a generally easier and faster interaction between the visitor and the website. In addition, they help the visitor navigate between different parts of the website. Cookies can also be used to make a website’s content or advertising more relevant to the visitor and to tailor the website to the visitor’s personal tastes and needs.

9. Use of cookies on the websites of reboundstar.eu

Essential / functional cookies – These cookies are required to enable the visit of our websites and the use of certain part of them. These cookies allow you, for example, to navigate between the different sections of the websites, to fill in forms, to place orders, to consult a multilingual website and to update the contents of your shopping cart. Similarly, when you wish to access your personal account, or another application available to you, cookies are required to securely verify your identity before granting access to your personal information. If you reject these cookies, some areas of the website may not function properly or at all.

Performance / Commercial Cookies – This site contains Google Analytics and the Facebook Pixel to collect information about the use made of the website by visitors, with the aim of improving the content, better adapting the content to the wishes of the visitors and increasing the user-friendliness. For example, this website uses cookies provided by Google Analytics or Facebook. If this type of cookie is used, the data collection process depends on the operation of the advertising company.

10. Processing of personal data

Within the framework of their contractual relations, the parties undertake to comply with the regulations in force applicable to the processing of personal data and, in particular, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27/04/2016 (RGPD). REBOUND (via Carbon 12011 SPRL) collects and processes the identity and contact data it receives from the customer and any other useful contact person. The purposes of these treatments are the execution of this agreement, customer management, accounting and direct prospecting activities, such as sending promotional or commercial information. The legal bases are the execution of a contract, the respect of legal and regulatory obligations and/or the legitimate interest of Carbon 12011 SPRL. The aforementioned personal data will be treated in accordance with the provisions of the general data protection regulation and will only be transmitted to subcontractors, recipients and/or third parties insofar as necessary within the framework of the aforementioned purposes for the said processing. The customer is responsible for the accuracy and the maintenance of the personal data that he provides to REBOUND (Carbon 12011 SPRL) and undertakes to comply strictly with the provisions of the general data protection regulation with regard to the persons whose personal data he has transmitted, as well as with regard to all possible personal data that he may receive from his customers. The personal data are kept and processed for the period necessary for the purposes of the processing and the relationship (contractual or not). Customer data will, in any case, be removed from our systems after a period of 7 years after the end of the contract, except for personal data that we are obliged to keep for a longer period on the basis of specific legislation or in case of ongoing litigation for which the personal data is necessary. By consenting to the collection and use of personal data in the manner set forth in this section, the customer agrees to the collection and use of personal data when entering or communicating personal data or when entering into a contract with REBOUND (Carbon 12011 SPRL). REBOUND (Carbon 12011 SPRL) collects personal data (name, address, telephone number, e-mail address, VAT number, etc.). In accordance with and under the conditions of the Belgian legislation relating to the data protection and the provisions of the general regulation of the data protection, we inform you that you have the following rights:

Right of access: the customer has the right to ask at any time whether his or her data has been collected, for how long and for what purpose. Right of rectification : the customer has the right to request that false or incomplete data be corrected or completed at any time upon request. Right to restrict processing: the customer can request a restriction of the processing of his data. This means that the data in question must be “marked” in our computer system and may not be used for a certain period of time.

Right to erasure of data (‘right to be forgotten’) : Subject to the exceptions provided for by law, the customer has the right to demand that his or her data be erased. If the customer wishes to deactivate the possibility for REBOUND (Carbon 12011 SPRL) to proceed with the use of his personal data, he has only to write to info@reboundstar.eu

Right to data portability: the Customer may request that his data be transmitted to him in a “structured, commonly used and machine-readable format”.

Right of complaint : the customer can lodge a complaint with the data protection authority. REBOUND (Carbon 12011 SPRL) undertakes to implement technical and organizational measures to ensure an adequate level of security to protect the confidentiality of data. REBOUND (Carbon 12011 SPRL) shall notify the customer of any personal data breach of which it is aware.

Applicable law: This contract is subject to Belgian law. In case of dispute, only the courts of Brussels are competent.

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