Right and deadline of withdrawal: You have the legal right to withdraw, within 14 days from the date of receipt of the product ordered.
1. In which cases
- the item is damaged
- the size or design of the item does not fit
For items with a promotion (discount), exchanges or returns are not accepted (except for obvious defects).
- send an email to firstname.lastname@example.org to notify the return of the item
- in the subject line of the email, indicate the order number
- specify the reason for the return of the item
- mention if it is necessary to send you back an identical article :
- identical in case of defect
- of another size if the size was not suitable
- send the item back by mail (possibly using the shipping box in which the item was delivered) and add a copy of your invoice
3. Return address
4. Obligations of the customer
- return the article in the exact condition in which it was received (without stain or smell)
- keep the cardboard label carefully attached to the article
- reuse the plastic bag to protect the item when sending it back
The reception of the article in our offices must be done maximum 7 working days after you notified us of the return of the article.
4. Rebound obligations
– we proceed to the exchange of the article:
- if it is defective and you request a replacement
- if the size does not fit and you have requested that the model should be sent back to you in a more suitable size
- only for an identical item (same reference)
– we proceed to the refund of the article:
- if it is defective and you request a refund
- if it does not fit and you request a refund
- within 7 working days following the reception of the article
REBOUND (through Carbon sprl) keeps the right to refuse to make an exchange or to proceed to a refund as long as the reason is motivated in writing (e-mail) to the customer.
For any question related to the return procedure, do not hesitate to contact us by e-mail : email@example.com