Return or exchange policy

Right and deadline of withdrawal: You have the legal right to withdraw, within 14 days from the date of receipt of the product ordered.

1. In which cases

  • the item is damaged
  • the size or design of the item does not fit

For items with a promotion (discount), exchanges or returns are not accepted (except for obvious defects).

2. Procedure

  • send an email to sales@reboundstar.eu to notify the return of the item
  • in the subject line of the email, indicate the order number
  • specify the reason for the return of the item
  • mention if it is necessary to send you back an identical article :
  • identical in case of defect
  • of another size if the size was not suitable
  • send the item back by mail (possibly using the shipping box in which the item was delivered) and add a copy of your invoice

3. Return address

REBOUND

Groot-Bijgaardenstraat, 160
B-1600 Sint-Pieters-Leeuw
Belgium

4. Obligations of the customer

  • return the article in the exact condition in which it was received (without stain or smell)
  • keep the cardboard label carefully attached to the article
  • reuse the plastic bag to protect the item when sending it back

The reception of the article in our offices must be done maximum 7 working days after you notified us of the return of the article.

4. Rebound obligations

– we proceed to the exchange of the article:

  • if it is defective and you request a replacement
  • if the size does not fit and you have requested that the model should be sent back to you in a more suitable size
  • only for an identical item (same reference)

– we proceed to the refund of the article:

  • if it is defective and you request a refund
  • if it does not fit and you request a refund
  • within 7 working days following the reception of the article

 

REBOUND (through Carbon sprl) keeps the right to refuse to make an exchange or to proceed to a refund as long as the reason is motivated in writing (e-mail) to the customer.

For any question related to the return procedure, do not hesitate to contact us by e-mail : sales@reboundstar.eu

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